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La revolución de las relacio... - Larry Hochman
 

La revolución de las relacio...Larry Hochman

La revolución de las relaciones personalesCómo acercarse eficientemente a los clientes* Un libro oportuno y práctico para los tiempos que corren.Tus clientes están furiosos, ¡muy furiosos!La recesión ha dejado a los consumidores sintiéndose… more

La revolución de las relaciones personales (Spanish Edition)
Larry Hochman
Empresa Activa , Spanish
A Complaint Is a Gift: Recov... - Janelle Barlow, Claus Møller
 

A Complaint Is a Gift: Recov...Janelle Barlow, Claus Møller

The first edition of A Complaint Is a Gift introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied, or buried but are instead valuable pieces of feedback – in fact, they’re your best bargain in m… more

A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong
Janelle Barlow, Claus Møller
Berrett-Koehler Publishers , English
UP! Your Service Action Step... - Ron Kaufman
 

UP! Your Service Action Step...Ron Kaufman

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Strategies and Action Steps to Delight Your Customers NOW! BUILD a mindset and a toolset to bring your service UP! DEVELOP a service culture that sizzles and succeeds. APPLY proven techniques to get closer to your customers. POLISH your per… more

UP! Your Service Action Steps: Strategies and Action Steps to Delight Your Customers Now!
Ron Kaufman
Kaufman Professional Services , English
The Service Recovery Toolkit - Theo Gilbert-Jamison
 

The Service Recovery ToolkitTheo Gilbert-Jamison

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An employee’s ability to properly resolve a customer issue or complaint is crucial in enhancing customer loyalty. They must not only feel confident that we are competent to resolve any issue of inconvenience, but also walk away feeling val… more

The Service Recovery Toolkit
Theo Gilbert-Jamison
Performance Solutions by Design, Inc. , English
Amaze Every Customer Every T... - Shep Hyken
 

Amaze Every Customer Every T...Shep Hyken

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You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business—in any market and any economy.Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar se… more

Amaze Every Customer Every Time: 52 Tools for Delivering the Most Amazing Customer Service on the Planet
Shep Hyken
Greenleaf Book Group Press , English
Managing Forward: How to Mov... - Claes Fornell, Larry Freed
 

Managing Forward: How to Mov...Claes Fornell, Larry Freed

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Many organizations have traditionally relied on backward-looking metrics showing what already happened in order to determine the strategies and tactics that should drive their futures. They look at how much they sold last month or last year… more

Managing Forward: How to Move From Measuring the Past to Managing the Future
Claes Fornell, Larry Freed
Worzilla , English
Facebook The Essential Guide -
 

Facebook The Essential Guide

If you have ever heard anyone talk about a social networking website, then Facebook may be one of the websites that they were referring to. That is exactly what Facebook is. Facebook is a social networking website that was founded by Mark Z… more

Facebook The Essential Guide
English
Daily Huddle Topics: Facilit... - Theo Gilbert-Jamison
 

Daily Huddle Topics: Facilit...Theo Gilbert-Jamison

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Many leaders find it difficult to reinforce and sustain key information that is critical in creating and sustaining a culture of service excellence. Whether you are facilitating a daily or weekly team huddle, or looking for a way to integra… more

Daily Huddle Topics: Facilitator Guide, Volume 1
Theo Gilbert-Jamison
Performance Solutions by Design, Inc. , English
Telephone Etiquette: Making ... - Theo Gilbert-Jamison
 

Telephone Etiquette: Making ...Theo Gilbert-Jamison

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In most instances the telephone is the first impression that a customer has of us. If we don’t do well, it may be the last impression that they have of us – because they may not come back. Just as there is etiquette for face-to-face servi… more

Telephone Etiquette: Making Lasting First Impressions
Theo Gilbert-Jamison
Performance Solutions by Design, Inc. , English
Connecting With Customers an... - Jennifer Anderson, Patrick Luce
 

Connecting With Customers an...Jennifer Anderson, Patrick Luce

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Good customer service is important in any business. While many peopleare familiar with the basics of good face-to-face and phone service, theymay have less experience with translating those skills into effective,customer-friendly e-mails. A… more

Connecting With Customers and Bouncing Back From Mistake
Jennifer Anderson, Patrick Luce
Dartnell , English
Ongoing Customer Service: A ... -
 

Ongoing Customer Service: A ...

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A general guide on customer service for those that aim to set up a business, are soon to be employed in, or are already employed in a business that involves interacting with people face to face. This knowledge has been compiled from a histo… more

Ongoing Customer Service: A General guide on Customer Service
Aaron Lewis , English
Viral Traffic Generation - Anonymous
 

Viral Traffic GenerationAnonymous

If you have a website, you need traffic. Regardless of what product or service you are selling, it’s been proven that the more visitors you get to come to your website, the higher your sales will be. The trick is, you have to get customers … more

Viral Traffic Generation
Anonymous
English
The Six Principles of Servic... - Theo Gilbert-Jamison
 

The Six Principles of Servic...Theo Gilbert-Jamison

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In reading this book, you will find that The Six Principles of Service Excellence IS:•          A simple, yet comprehensive, step-by-step process that, if followed implicitly, will lead any organization (small or large) to achieving and su… more

The Six Principles of Service Excellence: A Proven Strategy for Driving World-Class Employee Performance and Elevating the Customer Experience from Average to Extraordinary
Theo Gilbert-Jamison
Authorhouse , English
How to Gain and Retain More ... - James Yuille
 

How to Gain and Retain More ...James Yuille

The simple four-step process that transformed a struggling small business owner who had sold nothing in eight months to selling $30,000 a month overnight…and how it can do the same for you…”How To Gain And Retain More Customers - plain … more

How to Gain and Retain More Customers
James Yuille
English
The Customer Experience Revolution - Jeofrey Bean, Sean Van Tyne
 

The Customer Experience RevolutionJeofrey Bean, Sean Van Tyne

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The Customer Experience Revolution has started—a shift in dynamic that has changed the customer-business relationship forever.Beyond branding, beyond customer service, beyond product usability—it is the complete customer experience that det… more

The Customer Experience Revolution
Jeofrey Bean, Sean Van Tyne
Brigantine Media , English
Moments of Magic - Shep Hyken
 

Moments of MagicShep Hyken

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Shep Hyken, customer service expert and New York Times and Wall Street Journal bestselling author has revised and updated his original book Moments of Magic. The first edition of the book was published back in 1993 and was conceived long be… more

Moments of Magic
Shep Hyken
English
The Customer-Transparent Ent... - Dennison DeGregor
 

The Customer-Transparent Ent...Dennison DeGregor

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The Customer- Transparent Enterprise: How Market Leaders are Using 21st Century Customer Transparency to Close the Brand/Customer Gap and Win the Customer Loyalty Wars, is the breakthrough work that has redefined an industry. Written by a r… more

The Customer-Transparent Enterprise: Beyond 20th Century CRM: How Market Leaders Are Using 21st Century Customer Transparency to Close the Brand/Customer Gap and Win the Customer Loyalty Wars
Dennison DeGregor
Motivational Press , English
Anticipate: Knowing What Cus... - Bill Thomas, Jeff Tobe
 

Anticipate: Knowing What Cus...Bill Thomas, Jeff Tobe

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Design and implement the ideal customer focus Anticipate provides business readers with a practical how-to approach for taking their customer-supplier relationship to one that is more sustainable and more mutually profitable. Much of the di… more

Anticipate: Knowing What Customers Need Before They Do
Bill Thomas, Jeff Tobe
Wiley , English
Customer Mania!: It's Never ... - Kenneth Blanchard
 

Customer Mania!: It's Never ...Kenneth Blanchard

Customer service is the single most pressing problem for business managers and people in any service or sales operation, especially at the retail level. In fact, many experts believe that you build a business from the customer up. In Custom… more

Customer Mania!: It’s Never Too Late to Build a Customer-Focused Company
Kenneth Blanchard
Free Press , English
What Customers Really Want - Scott McKain
 

What Customers Really WantScott McKain

A Thomas Nelson Kindle book.

What Customers Really Want
Scott McKain
Thomas Nelson , English
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