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The Customer Experience Revolution - Jeofrey Bean, Sean Van Tyne

The Customer Experience RevolutionJeofrey Bean, Sean Van Tyne

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The Customer Experience Revolution has started—a shift in dynamic that has changed the customer-business relationship forever.Beyond branding, beyond customer service, beyond product usability—it is the complete customer experience that det… more

The Customer Experience Revolution
Jeofrey Bean, Sean Van Tyne
Brigantine Media , English
Growing Pains - RuthAnn Hogue

Growing PainsRuthAnn Hogue

Description: Growing Pains: An in-depth look at the exploding teleservices industry (Part One)Synopsis:Teleservices: It’s the fastest-growing industry in Tucson and among those exploding in North America and around the world. As of 1998, be… more

Growing Pains
RuthAnn Hogue
Whiptail Publishing , English
Facebook The Essential Guide -

Facebook The Essential Guide

If you have ever heard anyone talk about a social networking website, then Facebook may be one of the websites that they were referring to. That is exactly what Facebook is. Facebook is a social networking website that was founded by Mark Z… more

Facebook The Essential Guide
La revolución de las relacio... - Larry Hochman

La revolución de las relacio...Larry Hochman

La revolución de las relaciones personalesCómo acercarse eficientemente a los clientes* Un libro oportuno y práctico para los tiempos que corren.Tus clientes están furiosos, ¡muy furiosos!La recesión ha dejado a los consumidores sintiéndose… more

La revolución de las relaciones personales (Spanish Edition)
Larry Hochman
Empresa Activa , Spanish
How to Gain and Retain More ... - James Yuille

How to Gain and Retain More ...James Yuille

The simple four-step process that transformed a struggling small business owner who had sold nothing in eight months to selling $30,000 a month overnight…and how it can do the same for you…”How To Gain And Retain More Customers - plain … more

How to Gain and Retain More Customers
James Yuille
Chief Customer Officer : Get... - Jeanne Bliss

Chief Customer Officer : Get...Jeanne Bliss

Drawing on her first-hand experience at top companies as diverse as Lands’ End and Microsoft, Jeanne Bliss explains why even great corporations can drift to delivering mediocrity to customers, and she offers a proven solution to break the c… more

Chief Customer Officer : Getting Past Lip Service to Passionate Action
Jeanne Bliss
Jossey-Bass , English
Viral Traffic Generation - Anonymous

Viral Traffic GenerationAnonymous

If you have a website, you need traffic. Regardless of what product or service you are selling, it’s been proven that the more visitors you get to come to your website, the higher your sales will be. The trick is, you have to get customers … more

Viral Traffic Generation
A Complaint Is a Gift: Recov... - Janelle Barlow, Claus Moller

A Complaint Is a Gift: Recov...Janelle Barlow, Claus Moller

The title of this book can be a little misleading because ostensibly this is just a book about how to deal with complaints. And while complaints are talked about on just about every single page, this book is really about a much more importa… more

A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong
Janelle Barlow, Claus Moller
Berrett-Koehler Publishers , English
What Customers Really Want - Scott McKain

What Customers Really WantScott McKain

A Thomas Nelson Kindle book.

What Customers Really Want
Scott McKain
Thomas Nelson , English
Harvard Business Review on I... - Harvard Business Review

Harvard Business Review on I...Harvard Business Review

How do you keep your customers coming back-and get them to bring others?If you need the best practices and ideas for making your customers loyal and profitable—but don’t have time to find them—this book is for you. Here are nine inspiring… more

Harvard Business Review on Increasing Customer Loyalty (Harvard Business Review Paperback Series)
Harvard Business Review
Harvard Business Review Press , English
UP! Your Service New Insight... - Ron Kaufman

UP! Your Service New Insight...Ron Kaufman

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True Stories of Winners and Losers in the Quest for Superior Service. Who wins? Who loses? It’s up to you! BENCHMARK the best service innovations. (Chapter 5: Generating New Ideas) DISCOVER how to keep your customers happy, loyal and buying… more

UP! Your Service New Insights: True Stories of Winners and Losers in the Quest for Superior Service
Ron Kaufman
Kaufman Professional Services , English
Loyalty Myths: Hyped Strateg... - Timothy L. Keiningham, Terry...

Loyalty Myths: Hyped Strateg...Timothy L. Keiningham, Terry...

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In Loyalty Myths, the authors have assembled 53 of the most common beliefs about customer loyalty – all of them wrong or misconceived! Each of the beliefs in this book is debunked with real-world examples. While other books speak in platitu… more

Loyalty Myths: Hyped Strategies That Will Put You Out of Business — and Proven Tactics That Really Work
Timothy L. Keiningham, Terry G. Vavra, Lerzan Aksoy, Henri Wallard
Wiley , English
50 Powerful Ideas You Can Us... - Paul R. Timm

50 Powerful Ideas You Can Us...Paul R. Timm

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Since publishing the first edition of this classic that has sold over 250,000 copies, the challenges of keeping customers-or creating customer loyalty-has become even more urgent. Ultimately, every successful enterprise must attract, serve,… more

50 Powerful Ideas You Can Use to Keep Your Customers
Paul R. Timm
Career Press , English
Delivering Effective Social ... - Martin Hill-Wilson, Carolyn Blunt

Delivering Effective Social ...Martin Hill-Wilson, Carolyn Blunt

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Social Customer Service is new. Social Media is the biggest thing happening to the customer service industry since the mid 1960s when modern day call centres were born. It is taking customers and organisations into untested ways of relating… more

Delivering Effective Social Customer Service: How to Redefine the Way You Manage Customer Experience and Your Corporate Reputation
Martin Hill-Wilson, Carolyn Blunt
Wiley , English
Work Like You Own It! 20 Way... - Bryan Williams

Work Like You Own It! 20 Way...Bryan Williams

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This book is the result of a journey that began with my first day of work as a restaurant busboy. On my first day of work, my manager said to me, “Work in this restaurant like you own it!” My manager challenged me to go beyond the basic exp… more

Work Like You Own It! 20 Ways To Go From Meeting To Exceeding Your Customers’ Expectations
Bryan Williams
Bryan K. Williams , English
The Hidden Wealth of Custome... - Bill Lee

The Hidden Wealth of Custome...Bill Lee

Introducing “return on relationship” with your most valued customersThe traditional model of growing your business—by relying on employees in sales, marketing, and product development—is dying. Today’s most successful companies are taking a… more

The Hidden Wealth of Customers: Realizing the Untapped Value of Your Most Important Asset
Bill Lee
Harvard Business Review Press , English
The Art of Selling to the Af... - Matt Oechsli

The Art of Selling to the Af...Matt Oechsli

This insightful book shows salespeople how to meet the needs of affluent clients—from the initial contact, to the sales presentation, to providing the level of service and quality they expect, to securing them as long-term customers. Based … more

The Art of Selling to the Affluent: How to Attract, Service, and Retain Wealthy Customers and Clients for Life
Matt Oechsli
Wiley , English
Let's Close a Deal: Turn Con... - Christine Clifford

Let's Close a Deal: Turn Con...Christine Clifford

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Close deals with major corporations, organizations or individuals who can propel your business to the next levelWhen you think about it, our entire lives revolve around selling. Whether we sell as part of our business, serve on a committee … more

Let’s Close a Deal: Turn Contacts into Paying Customers for Your Company, Product, Service or Cause
Christine Clifford
Wiley , English
Crafting the Customer Experi... - Kelly McDonald

Crafting the Customer Experi...Kelly McDonald

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Deliver a better business experience, for every kind of customerA “one-size fits all” approach to customer service is no longer viable. Businesses competing on service need to understand and cater to customers’ racial, ethnic, religious, ge… more

Crafting the Customer Experience For People Not Like You: How to Delight and Engage the Customers Your Competitors Don’t Understand
Kelly McDonald
Wiley , English
Ongoing Customer Service: A ... -

Ongoing Customer Service: A ...

A general guide on customer service for those that aim to set up a business, are soon to be employed in, or are already employed in a business that involves interacting with people face to face. This knowledge has been compiled from a histo… more

Ongoing Customer Service: A General guide on Customer Service
Aaron Lewis , English