This book is the result of a journey that began with my first day of work as a restaurant busboy. On my first day of work, my manager said to me, “Work in this restaurant like you own it!” My manager challenged me to go beyond the basic expectations of my job title and dare to work with pride, passion and professionalism. I quickly understood that despite the leaders’ best efforts, at some point the line staff has to step up and work with a sense of ownership. All 20 chapters of this book will provide multiple perspectives on how to be the best service professional you can be. Each chapter ends with a powerful activity that is designed to help reinforce the key learning points.
What happens when a gang of rogue pixies takes the troublemaking just a little too far? They get noticed by the U.S. Army and playtime is over. Now that they’ve been caught, they can either sign their lives away to enter an experimental new program for magical Army soldiers or accept a one-way ticket back to Oriceran. Can Z and her cousins learn to rein in the chaos as new magi...
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