This is a guide to IT Service Management (ITSM) using the IT Infrastructure Library (ITIL) approach. It is aimed at both technical and non-technical IT management professionals and contains a combination of management, procedural and technical information on implementing ITSM. Upon completion of this tutorial, and by accessing the resources in Safari Books Online, you will have an understanding of the core elements and components of ITSM. This includes the different facets of incident, problem, change and knowledge management, combined with practical details on the metrics and measurement of ITSM methods described, and enhanced with practical guidance on how to use these methodologies in practical settings.
Solve a murder, save her mother, and stop the apocalypse? No problem. She has a foul-mouthed troll on her side. For Austin homicide detective Leira Berens, happy is running down bad guys and solving crimes. And she’s damn good at it. Which is why when the Light Elf prince is murdered, the king breaks a centuries old treaty and crosses between worlds to seek her help. Wait a min...
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