Greetings, readers! Now that Amazon has disabled its popular ebook lending feature, we're more committed than ever to helping you find the best ways to borrow FREE or save big on the Kindle books that you want to read. Kindle Unlimited and Amazon Prime Reading offer members free reading access to over 1 million titles, including Kindle books, magazines, and audiobooks. Beginning soon, each day in this space we will feature "Today's FREEbies and Top Deals for Our Favorite Readers" to share top 5-star titles that are available for KU and Prime members to read FREE, plus a link to a 30-day FREE trial for Kindle Unlimited!

Lendle

Lendle is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. As an Amazon Associates participant, we earn small amounts from qualifying purchases on the Amazon sites.

This is a guide to IT Service Management (ITSM) using the IT Infrastructure Library (ITIL) approach. It is aimed at both technical and non-technical IT management professionals and contains a combination of management, procedural and technical information on implementing ITSM. Upon completion of this tutorial, and by accessing the resources in Safari Books Online, you will have an understanding of the core elements and components of ITSM. This includes the different facets of incident, problem, change and knowledge management, combined with practical details on the metrics and measurement of ITSM methods described, and enhanced with practical guidance on how to use these methodologies in practical settings.

Genres for this book