A great companion E-Book to our “Role of Leadership in Driving Excellence” workshop, The Leadership Mini-Toolkit is designed for managers and supervisors who are looking for a resource guide that outlines in simple terms what is needed to create and sustain a culture of service excellence.
Intended to be a quick read, this guide will walk you through: The Six Principles of Service Excellence; Your Role in Raising the Bar to Drive Excellence; Your Role in Fostering Effective Listening and Service Recovery; and Your Role in Fostering an Environment of Self-Accountability.
1867. The Civil War is over. Yet there is much unrest and resentment that lives on throughout the land, and in the hearts of many... Marco steps out of the ashes of the war; a man turned bounty hunter had everything which mattered most to him violently stripped away. So he emerges with a burning desire like none other to find redemption, and a new purpose in life. He sets off i...
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