Many leaders find it difficult to reinforce and sustain key information that is critical in creating and sustaining a culture of service excellence. Whether you are facilitating a daily or weekly team huddle, or looking for a way to integrate service excellence into team meetings, this mini-resource guide will equip you with interesting service excellence topic information, questions to engage your team, and tips and best practices for enhancing your role as the meeting facilitator.
This is a companion guide to the Organizational Alignment Toolkit, and includes information on starting huddles, enlivening your organization’s service philosophy, service excellence essentials, service recovery essentials, and fostering an environment of self-accountability for driving excellence.