Greetings, readers! Now that Amazon has disabled its popular ebook lending feature, we're more committed than ever to helping you find the best ways to borrow FREE or save big on the Kindle books that you want to read. Kindle Unlimited and Amazon Prime Reading offer members free reading access to over 1 million titles, including Kindle books, magazines, and audiobooks. Beginning soon, each day in this space we will feature "Today's FREEbies and Top Deals for Our Favorite Readers" to share top 5-star titles that are available for KU and Prime members to read FREE, plus a link to a 30-day FREE trial for Kindle Unlimited!

Lendle

Lendle is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. As an Amazon Associates participant, we earn small amounts from qualifying purchases on the Amazon sites.

The book presents best practices in measurement and analytics for customer experience management (CEM) programs. Drawing on decades of research and practice, Hayes illustrates analytical best practices that will help you increase the value of your business data by helping improve the customer experience and increase customer loyalty. By measuring the right customer metrics, linking up disparate data sources and answering strategic business questions, businesses will be able to extract meaningful results that help executives make the right decisions to lead their company forward.

Genres for this book