The last issue of Touchpoint Volume 4 has as main topic the 2012 global conference theme: Cultural Change by Service Design. Some speakers took up their pens and transformed their gripping speeches into equally interesting articles. They give an insight into the presentations and workshops which took place in Paris, investigating how positive economic, social and cultural change can be assisted by the use of design. This issue contains also a chapter about Creating Value(s), the national german conference's theme.