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Bad behavior, incivility and bullying seem to be commonplace in today's workplaces. Whether it’s healthcare, education, manufacturing, customer service, sales, or anything in between, many work environments are stressful, fast paced, competitive, highly technical and constantly evolving. And, because so much is at stake, people shoulder a heavy burden of responsibility to their families, their employers and themselves.

When all of these factors combine, employees can be left feeling powerless, stressed out, depressed and even angry. People who feel powerless and angry are more likely to lash out by abusing others. That’s one reason why many work environments are plagued by hostility, gossip, workplace bullying and unhealthy competition—leading to a widespread culture of incivility.

The solution requires more than just taking an antibullying stand. Get the Grouch Out! inspires readers to make some changes by improving their commuciation skills. Civility is what is missing from many workplaces. This book shows the reader how to create a culture of respect and civility with co-workers, throughout an organization and even how to make changes within an entire industry.

So, if you feel burned out, beaten up, disrespected or just plain discouraged about your job, then this book is for you. Whether you are just entering your field or you’ve been working for years, this book offers an easy to follow, step-by-step blueprint for changing your outlook, improving your professional relationships and ensuring a bright future in your chosen career.

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