AUXILIARY CLAIMS HANDBOOK United States Coast Guard
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TABLE OF CONTENTS
INTRODUCTION
I. AUXILIARIST RESPONSIBILITIES
A. Notification
B. Visual Inspection
C. Start of Repairs or Reimbursement
D. Estimates or Appraisals
1. General
2. Reimbursement for Cost of Estimates
3. Format and Content of Written Estimates
a. General
b. Itemization
4. Number of Estimates
a. Loss or Damage of $200.00 or Less
b. Loss or Damage of over $200.00
E. Miscellaneous
1. “Imperfect” Repairs
2. Special Circumstances
F. Submit Claims Package
G. Report Completed Repairs
II. OPERATIONAL COMMANDER RESPONSIBILITIES
A. Initial Response
1. Reimbursement
2. Damage Claim “Package”
3. Visual Inspection
B. Assignment of an Investigating Officer (IO)
1. Selection of IO
2. Assignment of an Auxiliarist as IO
C. Form of Investigation
3. Small Claims Investigation
4. Regular Claims Investigation
D. Receipt of Claim
E. Action on the Claim
1. For Claims of $200 or less
a. Authorize Replacement-in-Kind (RIK)
b. Pay the Claim from Unit Funds
c. Forward the Claim
III. INVESTIGATING OFFICER’S DUTIES
A. General
B. Review Documentation with the Auxiliarist
C. Inspect and Photograph the Damage
D. Collect, Date Stamp and Review the Documentation
E. Prepare a Report
F. Determine Coast Guard Liability
1. Normal Wear and Tear
2. Lack of Proper Maintenance
3. Identifiable Cause
G. Determine the Amount of Coast Guard Liability
H. Forward the Completed Investigation
IV ACTION OF DIRAUX
A. Verify Facility Information
B. Verify Qualification Status
C. Review Whether Replacement-In-Kind (RIK) is Appropriate
D. Endorse the Claim
LIST of APPENDIXES Appendix 1 Auxiliary Facility Loss or Damage Claim Worksheet
Appendix 2 Sample Letter, Acknowledgement of Auxiliary Damage Claim
Appendix 3 Sample Letter, Report of Completion of Repairs
Appendix 4 Sample, Report of Claims for Loss or Damage to US Coast Guard Auxiliary
Facility
Appendix 5 Sample, Directory of Auxiliary Endorsement
Appendix 6 Auxiliary Claim Process
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