This paper is an analysis of a common role on many SAP implementation, often called The Super User. The content is based on survey, interview and expert analysis.
It is intended as a reference for any firm that may be considering, or has implemented, this method of training and support of the general ERP user community.
This paper addresses several different aspects of the Super User Model, including the impact of social networking and how it is being utilized as a communcation media to support SAP.
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