On online poll asked "Have you ever stopped doing business with a company because of how you were greeted, either in person or one the phone?" 77.9% responded answered yes. Although surely simple, how you greet (or do not greet) your customer has a lasting impact on whether they do business with you. Customer service expert, Laurie Brown and her contributors take you through a comprehensive look at greeting in person, on the phone, through email or on the web. Included are detailed chapters on Greeting Multi-cultural customers, and Customers with Disabilities. Now readers can learn all the tips and techniques needed to begin the relationship with their customer in an engaging and effective manner.
Solve a murder, save her mother, and stop the apocalypse? No problem. She has a foul-mouthed troll on her side. For Austin homicide detective Leira Berens, happy is running down bad guys and solving crimes. And she’s damn good at it. Which is why when the Light Elf prince is murdered, the king breaks a centuries old treaty and crosses between worlds to seek her help. Wait a min...
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