Touchpoint is a platform for sharing experience, expertise, and experiments in the field of Service Design. We invite professionals, academics, industries and students to read and contribute, to add to the knowledge and a shared understanding in order to accelerate the development of this emerging field of design. In this way, touchpoint will bring together authors and practitioners from different countries and backgrounds. We believe this will lead to an inspiring mix of heterogeneous styles in thinking and writing.
The third issue of Touchpoint in 2011 dives into the topics and discussions of the Service Design Conference in October 2010 in Berlin. It contains a collection of contributions reflecting most of the presentations and workshops that took place.
The issue features Service Design specific theories, methods and perspectives, deals with the topics of social innovation and a user centred approach and explores the field of Service Design and the challenges it faces.
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