What\'s the Secrets? gives you an inside look at the world-class customer service strategies at today?s some of today?s best companies. You\'ll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John DiJulius will show you how your company can emulate the world?s best customer service providers.
Seduction. Love. Scandal. Destruction. “Throw the tournament, or someone close to you will get hurt.” A threat against Jacob is a threat against Jean-Pierre. What should have been an idyllic Christmas in Whistler is tainted by a mysterious message. It becomes clear that it is no joke when Jacob’s life is threatened. Can Jean-Pierre keep Jacob safe for the tournament in Edmonton...
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